T E R M S     &     C O N D I T I O N S

  1. GENERAL

The terms and conditions (“Terms and Conditions”) provide you information about us and legal terms and conditions with which we sell each of the products (“Products”) listed on the website  https://kneeguardkids.uk (“Website”).

These Terms and Conditions apply to any contract between us for the sale of Products to you (“Contract”).

Please read these Terms and Conditions carefully and make sure that you understand, before ordering any Product on the Website. Please note that before placing an order you will be asked to agree to these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order any Products from the Website. We recommend to print a copy of the Terms and Conditions or save on your computer for future reference.

We may amend these Terms and Conditions from time to time. The Terms and Conditions were last updated on 08.03. 2021.

Each time you order Products from us, the Terms and Conditions in force at the time of your order will apply to the Contract between you and us.

  1. INFORMATION ABOUT US

We operate the Website. We are GROW TRADE LTD, a company registered in England and Wales under company number 13098222 and with our registered office at Office 430B, 182-184 High Street North, London E6 2JA. You may contact us by post: at Office 430B, 182-184 High Street North, London E6 2JA or email: info@kneeguardkids.uk or through the contact form on the Website.

  1. INTELLECTUAL PROPERTY

We are the owner or licensee of the all intellectual property rights in the Website, including published material on the Website. Such right are reserved.

You must not publish, copy, distribute or modify any of the content of the Website without our prior written consent. You may act as mentioned only for your personal use.

You must not make any copy of any material from the Website for any business related use whatsoever.

  1. USE OF THE WEBSITE

Your use of the Website is governed by the Terms and Conditions and the law.

We do not allow to publish on the Website comments with defamatory, abusive, obscene, unlawful content. Comments must be strictly and only about the Product under which they are going to be published.

On the Website you may open an account, but it is not necessary to order Products from us. If you have opened an account you must treat your password as confidential information and must not disclose it.

If you open an account or place an order through the Website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

By using the Website you are obliged: (1) to use your own identity; (2) not to make any false or fraudulent orders; (3) to provide correct and accurate personal data in registering process or ordering process; (4) to make use of the Website in a way that does not disturb its functioning, especially by using appropriate softwares and tools.

We may include links on the Website to other websites that are not controlled by us. We are not responsible for any content on such websites.

On the Website you may subscribe to the newsletter. If you do so, we will send to you information about Products and our Website directly to your mail. At any time you are able to unsubscribe from the newsletter.

  1. OUR PRODUCTS

On the Website we offer Products – car accessories for children. The Products are new, not used.

By advertising the Products on the Website we are inviting you to place an order.

The images of the Products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device display of the colours accurately reflects the colour of the Products. That’s way Products may vary slightly from those images.

We try to get on the Website Product descriptions, pricing and specifications right, but specifications may change and we reserve the right to withdraw or substitute items if necessary.

Products offered on the Website are only available for delivery to the UK.

  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

You may order a Product using the Website via a purchase by adding the Product to the basket. Our shopping pages will guide you through the steps you need to take to place an order. In the ordering proces at any time you may check and amend information before submitting the order.

After you have placed an order on the Website we will send you an email acknowledging that we have received your order, on which we will give you full details of the order, such as: order No, information about the Products, prices, delivery cost, your shipping address and other. However, please note that this does not mean that your order has been accepted.

All orders are subject to availability. We may refuse an order if we decide it is reasonable to do so in following circumstances: (1) Products are unavailable or out of stock; or (2) we identify a Product or pricing error on the Website; or (3) we are unable to obtain authorized payment or the payment process is incomplete; or (3) you fail to submit all necessary and relevant details to allow us to fulfill the order.

Our acceptance of your order will take place when we will send to you an e-mail with the confirmation that the Products have been dispatched („Dispatch Confirmation”).

The Contract between us will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with a Product, we will inform you of this by e-mail and we will not process that part of your order which deals with the Product. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged as soon as possibile. In the case of an order with multiple Products we will refund only that element of the order which relates to the price of the Product and we will not refund the delivery costs. Each order made will be charged separately. If only part of your order is available, we will only dispatch the Products that are in stock, and cancel the out of stock Products.

  1. PRICE

The price of Products on the Website is quoted in GBP.

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The prices on the Website include VAT, but do not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

  1. PAYMENT

We accept payment via Stripe and regular bank transfer.

Payment for the Products and all applicable delivery charges is in advance within 5 working days. We must receive payment for the Products and any delivery charges in full, before dispatching Products to you.

 

  1. DELIVERY OF PRODUCTS

The cost of delivery is shown on the Website in the ordering process and also on the Dispatch Confirmation.

Ordered Products will be delivered to you by a delivery company.

We are obliged to send Products to you within 7 days after the date of the Contract (usually we ship products within 48 hours). If we miss the delivery deadline for any Products then you may cancel your order. However if you will not cancel the order you can give us a new deadline for the delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

  1. RISK AND TITLE

The Product will be at your risk from the time of delivery.

Ownership of the Product will pass to you when we will receive the full amount of payment for the Product.

  1. YOUR RIGHTS TO CANCEL THE ORDER

The Consumer has the right to cancel the Contract (subject to certain exceptions set out below) within 14 days without giving any reason. The cancellation period is counted from the day of delivery of the Products of your order.

If you would like to cancel the order you need to inform us about it, for example you may use the form attached to the Terms and Conditions. You may do this by post: Office 430B, 182-184 High Street North, London E6 2JA or by email: info@kneeguardkids.uk.

You must return the Products to us at your own risk and cost within 14 days of notifying us that you wish to cancel the Contract by sending them to our business partner: All About Car Seats, Southroyd Park 54 LS288AX Leeds.

You are responsible to take reasonable care of the Product.

Right of cancellation does not apply in following cases: (1) the supply of water, gas, electricity or district heating – for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period; (2) the supply of goods that are made to the consumer’s specifications or are clearly personalized; (3) the supply of goods which are liable to deteriorate or expire rapidly;  (4) the supply of alcoholic beverages, where: (i) their price has been agreed at the time of the conclusion of the sales contract, (ii)delivery of them can only take place after 30 days, and (iii)their value is dependent on fluctuations in the market which cannot be controlled by the trader; (5) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance; (6) the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications; (7) contracts concluded at a public auction; (8) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

After cancelling the Contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than 14 days from the day when we receive the Product from you or we receive the proof of shipment (whichever is the shortest). We will use the same means of payment that you used for the purchase, unless you have expressly agreed otherwise. To expedite the refund process, the buyer should provide the bank account number. You will not incur any fees as a result of such reimbursement.

You are only liable for any diminished value of the Product resulting from their handling, other than that which is necessary to establish the nature, characteristics and functioning of the Product.

  1. YOUR STATUTORY RIGHT

These Terms and Conditions do not affect your legal rights.

Our Products aim to comply with your legal rights to be of satisfactory quality, to be fit for purpose, and to match their description.

You may return or exchange the Product if the Product is not of satisfactory quality, if it does not fit for its purpose or if  it is not the same as described on the Website.

You may raise a complaint regarding the purchased Products to us by post: Office 430B, 182-184 High Street North, London E6 2JA  or by e-mail: info@kneeguardkids.uk.

You have 30 days from the delivery date to raise a complaint and get full refund for the Products and delivery costs. After this deadline we can offer you in first priority to repair or exchange.

You have 6 months from the date of buying a Product to request repair or exchange. If those solutions are not possible or not effective, you may request a refund or a discount if you want to keep the Product. After 6 months you need to prove that the Product was having a defect and usually you are not anymore liable for the costs related to the refund, unless the Product was really having a defect.

If you decide to return the Product to us, please send it to our business partner: All About Car Seats, Southroyd Park 54 LS288AX Leeds.

We will inspect the Products and either replace them or refund the full purchase price of the Products if we accept that there is a manufacturing defect or other fault in the Products. We will cover all standard return postage costs related to the return of the Product by you.

  1. GUARANTEES

Some of the Products come with a manufacturer’s or seller guarantee. For details of the applicable terms and conditions of the guarantee, please refer to the manufacturer’s or seller guarantee provided with the Products.

A manufacturer’s or seller guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

  1. DISPUTE RESOLUTION

If you have a complaint about the Website, the Product or other, please contact us. We constantly strive to solve potential disputes with our customers on our own.

In case of a dispute you may use an alternative consumer dispute resolution by a consumer arbitration body.

  1. SEVERABILITY

If any provision of these Terms and Conditions are determined to be invalid, unlawful or unenforceable the remainder of these Terms and Conditions shall continue to be valid and enforceable.

  1. LAW AND JURISDICTION

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England. The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such dispute or claim.

Nothing in these Terms and Conditions seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited.

  1. CANCELLATION FORM

If you would like to exercise your right to cancel an order, you may use following cancellation form:

To:

_____________________

_____________________

                                                                                                                         __________________________

                                                                                                                         Name of consumer

 

__________________________

                                                                                                                         Address of consumer

I ___________________________________  hereby give notice that I cancel my contract of sale of the following products:__________________________________________________________________________________.

Ordered on __________________ and received on ___________________.

_____________________ ______________________

Date                                              Signature

If you would like to exercise your right to cancel a service on the Website, you may use following cancellation form:

To:

_____________________

_____________________

                                                                                                                         __________________________

                                                                                                                         Name of consumer

 

__________________________

                                                                                                                         Address of consumer

I ___________________________________  hereby give notice that I cancel a service on the Website: __________________________________________________________________________________.

Date of conclusion of the agreement: ___________________.

_____________________ ______________________

Date                                              Signature