Privacy policy - KneeGuardKids

P R I V A C Y P O L I C Y

GENERAL

The Privacy policy (Privacy Policy) tells you how we collect and process personal data on the Website https://kneeguardkids.uk (Website).

This Privacy Policy applies to any personal data that we collect about you when you: visit the Website, purchase products, subscribe to the newsletter, use an account on the Website or contact us.

We use your personal data fairly, lawfully and in a transparent manner.

Please read the Privacy Policy carefully and make sure that you understand. If you refuse to accept this Privacy Policy, please stop using the Website. We recommend to print a copy of the Privacy Policy or save on your computer for future reference.

We may amend this Privacy Policy from time to time. The Privacy Policy was last updated on 08.03 2021.

DATA CONTROLLER

We operate the Website and are the data controller of your personal data. We are GROW TRADE LTD, a company registered in England and Wales under company number 13098222 and with our registered office at Office 430B, 182-184 High Street North, London E6 2JA.

You may contact us by post: at Office 430B, 182-184 High Street North, London E6 2JA or email: info@kneeguardkids.uk or through the contact form on the Website.

WHAT IS PERSONAL DATA?

Personal data means any information relating to you and that identifies you, directly or indirectly. Personal data will be such information: name, surname, address, e-mail, phone number.

Providing of personal data is voluntary and is a condition to provide services on the Website by the Data Controller.

PROCESSING OF PERSONAL DATA

Processing personal data means any operation or set of operations which is performed on personal data or on sets of personal data.

Data Controller processes the following categories of personal data: (1) contact information; (2) activity and order of product on the Website; (3) account on the Website; (4) complaints and requests information; (5) newsletter information (6) comments on the Website.

By using the Website you will provide us your personal data. (1) When you contact us we collect and process information which may include: name, email. (2) When you will start an order process we collect and process information which may include: name, surname, payment card information, delivery address, email and telephone number. (3) When you create an account on the Website we collect and process information which may include: name, surname, address, email and telephone number. (4) When you will bring complaint or request about the ordered Product or working Website we collect and process information which may include: name, surname, address, email. (5) When you sign in to the newsletter we collect personal data which may include: email. (6) When you comment on the Website our products and services we collect and process information which may include: name, email.

We will collect personal data when you will give us consent to do so, or the processing is in our legitimate interests and not overridden by your rights, or we have a legal obligation to collect or disclose personal data from you.

The law allows us to collect and use the information set out above for a number of reasons, including: (1) with your consent; (2) to perform our contracts with you, such as to deliver products (3) legal compliance – we are legally obliged to collect personal data and share information (4) legitimate interest – we need to use your personal data as part of our business to provide products and services.

We process personal data to set out following purposes: (1) to process and fulfill your order; (2) to register and manage accounts on the Website; (3) to perform support and contact you, to process complaints, requests and reply to your questions; (4) to publish and keep comment on the Website; (5) to send the 3newsletter; (6) for statistics; (7) to establish, exercise, execute or defend legal claims.

HOW LONG WE KEEP THE PERSONAL DATA

We will only keep personal data for as long as is necessary for the purpose for which it was collected.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

At the end of that retention period, your data will either be deleted completely or anonymised.

SHARING OF THE PERSONAL DATA

As a rule, we do not, and will not, sell any of your personal data to any third party.

However we may disclose and share your personal data to third party suppliers where it is necessary to provide us with the services we need. First and foremost, you can rest assured that your personal data will not be shared with third-parties unnecessarily. We do so in following situation: (1) you have consented for us to share personal data; (2) we may pass personal data to enable us to provide our products or payment services; (3) we share personal data to register and manage an account and the Website or send newsletter; (4) we disclose personal data to companies approved by you, such as social media sites; (4) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; (5) we may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA. Such staff may be engaged in, among other things, the fulfilment of your order. Your personal data transferred outside of the EEA will be protected with necessary legal protections in a way that our suppliers guaranty high level protection of personal data.

We disclose personal data to:

Google Inc. with a registered office in USA (Google Cloud, Google Analytics, Google Analytics 360, Fabric Software) to create statistic which are helpful to understand how users use the Website; Google Ireland Ltd with a registered office in the Ireland (Google Adwords, Double Click Manager, Double Click Search, Remarketing Service, Firebase) to define user profile to show adapted marketing content by using the internet advertising tool;

Facebook Ireland with a registered office in Ireland, Instagram LLC. with a registered office in USA to promote the Website through the social media; AddThis Inc. with a registered office in USA to promowe the Website through the social media; APM Poniatowska-Maj Kancelaria Prawna sp. k. with a registered office in Poland to provide a legal services to Data Controller; Microsoft Corporation with a registered office in USA to provide a information services to Data Controller; FedEx Express International B.V. with a registered office in The Netherlands to process a delivery of Products; myWarehouse Ltd with a registered office in the UK to process a delivery of Products; General Logistics System Poland sp. z o.o. with a registered office in Poland to process a delivery of Products; All About Car Seats with a registered office in the UK to process a delivery and returns of Products; Stripe Payments Europe Limited with a registered office in Ireland to process a payment of Products;

TransferWise Limited with a registered office in the UK to process a payment of Products;

ALD STUDIO with a registered office in Poland to provide a information services;

SECURE OF THE PERSONAL DATA

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have implemented procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted on the Websites.

YOUR RIGHTS

You have the following rights related to the personal data:

The right to access. You can ask us if we process your personal data, if yes, we can give you access to your personal data.

The right to be informed. You may ask us about how your personal data is used.

The right to rectification. You can request correction of the personal data that we hold about you.

The right to erasure. You may ask us to remove or delete your personal data.

The right to restrict. You are entitled to demand from us to cancel or limit processing your personal data, where there is no good reason for us continuing to process it.

The right to data portability. You have the right to receive the personal data we hold about you in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller where the processing is based on your consent or on a contract and is carried out by automated means, also you have the right to have your personal data transmitted directly from us to another controller where technically feasible.

The right to object. You can ask us at any time to stop processing your personal data.

To exercise any of above rights please contact us by post: at Office 430B, 182-184 High Street North, London E6 2JA or by e-mail: info@kneeguardkids.uk.

In last you have the right to lodge a complaint with the supervisory authority. If you do not consider that your personal data has been handled correctly by us or you are not happy with our response to any requests you have made regarding our use of your personal data, you have the right to make a complaint to the International Commissioner’s Office (ICO), you can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or contact at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFor by calling their helpline on 0303 123 1113.